Shipping Policy

Things From Africa ships worldwide from Cape Town, South Africa using reliable courier partners.

Shipping costs and delivery timelines vary depending on the destination, size of the order, and whether the item is ready-made, custom, or made-to-order. Exact shipping costs will be calculated at checkout or confirmed with you before dispatch for custom orders.

Estimated Delivery Times

• South Africa: 2–5 business days
• International orders: 5–10 business days (depending on destination and customs clearance)

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, courier disruptions, weather conditions, public holidays, or other circumstances beyond our control.

Customs Duties & Import Taxes

International customers are responsible for any customs duties, VAT, import taxes, or clearance fees charged by their country.

Orders refused due to unpaid customs charges may be subject to return shipping fees and non-refundable shipping costs.

Order Processing

Ready-made products are usually processed within 2–5 business days.

Custom or made-to-order items may require additional production time before shipping. Estimated production timelines will be communicated to the customer before production begins.

Packaging

All orders are carefully packaged to help ensure safe delivery during transit.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. Things From Africa is not responsible for orders shipped to incorrectly provided addresses.

Tracking

Tracking information will be provided once your order has been dispatched, where applicable.